Reference

How pilar101 Handles Your Personal Information

Your account data at pilar101 — from registration details to wallet transactions via DANA, OVO, and GoPay — is collected and stored under a clear, documented policy.

Account data handled with careDANA, OVO, GoPay transaction records securedData access requests accepted anytimeNo data sold to third partiesPolicy applies to all supported Indonesia regions

Explore the Lobby Read FAQ

What We Collect and Why It Matters

pilar101 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with pilar101, we collect the information needed to verify your identity, process your wallet transactions, and keep your account secure. This includes your name, contact details, device identifiers, and payment records linked to your DANA, OVO, or GoPay wallet. We also

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collect session data — pages visited, games opened, time on site — to improve how the lobby functions for your device. Your payment data is never stored in raw form on our servers; transactions route through the payment processor and only a reference record remains on
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our side. We use your data for three purposes: running your account, processing deposits and withdrawals, and meeting any reporting obligations that apply in eligible regions under local law. We do not sell, rent, or share your personal data with advertisers. Third-party service providers — such
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as payment processors and fraud-detection services — receive only the minimum data needed to complete their function, and they operate under confidentiality agreements with us. Availability of services depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data protection at pilar101 is handled through a combination of technical controls, retention limits, and clear access rights. Every section below describes a real practice — not a policy statement — so you can see how your information is treated from the moment you open an account to the moment you close it.

Encryption and Storage

Account passwords and payment tokens for DANA, OVO, and GoPay are stored using one-way encryption. Your raw wallet credentials never sit on our servers in readable form.

Cookie and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby loads on your device. You can manage cookie preferences in your browser settings at any time.

Data Retention Period

We keep account and transaction records for as long as your account is active plus the period required under applicable regulations in supported regions. Closed accounts are purged on a rolling schedule.

Your Access Rights

You have the right to request a copy of your data, correct any detail that is wrong, or ask us to delete your account record. We respond to verified requests within a reasonable timeframe, subject to local law.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold on your account, correct inaccurate details, or ask us to delete your information, our support team handles these requests directly. You can reach us through live chat, email, or our in-app help channel — all available around the clock. When submitting a data request, include your registered email address and the account wallet you use (DANA, OVO, or GoPay) so we can locate your record quickly.

Team online

Live Chat

Open the chat icon from your account dashboard to reach us around the clock. Data requests submitted here are logged and tracked with a reference number.

Email Support

Send your data access or deletion request to our support email. Include your registered account email and the wallet type — DANA, OVO, or GoPay — linked to your account.

In-App Help

Players in Jakarta and Surabaya using the mobile version can raise privacy requests through the Help section under Account Settings without leaving the app.

Common Questions About Your Privacy at pilar101

These are the questions our account holders ask most often about how their data is handled. Each answer reflects our actual practice — not legal boilerplate.

We collect your name, email address, phone number, and the wallet identifier for your DANA, OVO, or GoPay account. Device and session data is also logged to support account security and lobby performance.

Your wallet details are passed only to the payment processor needed to complete your transaction. No advertiser, affiliate, or unrelated third party receives your payment information. Processors operate under confidentiality agreements.

Contact us via live chat or email with your registered account email and the wallet type linked to your account. We will verify your identity and provide your data within a reasonable timeframe permitted under local law.

Yes. Submit a deletion request through live chat, email, or in-app help. We will process it after identity verification. Certain transaction records may be retained as required by applicable regulations in your region.

We use session cookies to keep your account login active and analytics cookies to measure how the lobby loads on your device. You can block non-essential cookies in your browser settings without losing account access.

Records are kept while your account is active and for a further period required under local regulations in supported regions. After an account is closed, data is removed on a scheduled purge cycle.

How pilar101 Handles Your Personal Information

How We Protect and Manage Your Account Data

Encryption and Storage

Cookie and Session Tracking

Data Retention Period

Your Access Rights

How to Reach Us About Your Data

Live Chat

Email Support

In-App Help

Common Questions About Your Privacy at pilar101

01 What personal data does pilar101 collect when I open an account?

02 Is my DANA, OVO, or GoPay wallet information shared with anyone?

03 How do I request a copy of the data pilar101 holds on me?

04 Can I ask pilar101 to delete my account data?

05 Does pilar101 use cookies and what are they for?

06 How long does pilar101 keep my account and transaction records?

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