Reference

What Our Legal Framework Covers for Your Account

Before you open an account or use any part of the pilar101 lobby — slots, live casino tables, or sports markets — these terms set out the rules that govern access, account conduct, and what we each owe one another.

Account TermsPrivacy & DataPayment ConductEligibility by RegionContact & Disputes
pilar101 What Our Legal Framework Covers for Your Account
JALUR KONTAK HUKUM

How to Reach Us on Legal and Policy Matters

If you have a question about your rights under these terms, want to request a data correction, or need to raise a formal dispute, our support team handles policy and account matters around the clock. Use the channel that suits your situation — live chat for account queries, email for formal written requests, and our dedicated form for data-related rights.

Live Chat Support Reach our account and policy team directly from the pilar101 lobby. Available around the clock for questions about your account terms, wallet verification, and access eligibility.
Email for Formal Requests Send written queries about data retention, account suspension, or dispute escalation to our support address. We acknowledge formal requests and respond with the relevant policy detail.
Data Rights Request Form Use our dedicated form to request a copy of your stored data, ask for corrections, or submit a deletion request. We process these in line with applicable data-handling obligations.
KEAMANAN DAN PRIVASI AKUN

How We Handle Your Data and Account Security

Your account data — registration details, wallet addresses linked to DANA, OVO, or GoPay, and transaction history — is stored on secured servers. We apply encryption to data in transit and at rest. We do not sell your personal information to third parties, and we share data with payment processors only to the extent needed to complete your transactions. Here is what you can expect from us on security, cookies, retention, and how to request changes.

Cookies and Session Data

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your account settings at any time.

Account Data Retention

We keep account records for as long as your account is active and for a reasonable period after closure, as required by our operating obligations. You may request a summary of what we hold.

Wallet Verification Process

When you link DANA, OVO, or GoPay to your account, we verify the name on record. This step protects your funds and ensures withdrawals reach the correct wallet without delay.

Who to Contact for Changes

To update your registered name, change your linked e-wallet, or correct account details, contact our support team via live chat or the formal email channel listed on this page.

Your Questions About Our Legal Terms Answered

These are the questions we hear most often about account rights, data handling, eligibility, and how our terms apply to your specific situation. If you cannot find your answer here, our live chat team can walk you through the relevant section of our policy.

Account access depends on local law in Indonesia and is available only where permitted in your region. You must meet the age requirement set by applicable law in your jurisdiction before creating an account.

We collect the details you provide at registration — name, contact information, and the e-wallet details you link (DANA, OVO, or GoPay). This data is used solely for account management and transaction processing.

Yes. Use the Data Rights Request Form on this page to ask for a copy of your stored data. We will compile and send the relevant information to your registered contact address after verifying your identity.

Mismatched wallet names will cause your withdrawal to be held for manual review. Update your registered details via live chat before initiating a withdrawal to avoid any processing delay.

Contact our support team within seven days of the transaction in question. Provide your account ID, the date, and the amount. We investigate and respond with a resolution or escalation path within a reasonable period.

We share data only with payment processors — DANA, OVO, GoPay — to the minimum extent needed to complete your transactions. We do not sell personal data or share it for marketing purposes with outside parties.